infrastructure
Hotlink prepaid users report incoming SMS blocked while roaming unless account holds RM38 minimum balance
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infrastructure · Malaysia
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A Reddit user reports not receiving incoming SMS, including TAC codes for banking, on an active Hotlink prepaid line while on international roaming. Hotlink customer service told them a new term requires a minimum RM38 account balance to receive SMS abroad. Single post with no engagement; the policy is not confirmed by an official announcement and no other affected users have come forward.
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corroboration
1 platform · 1 distinct handle · 1 source
single source — no cross-source corroboration yet; the board chip is never padded.
what changed
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- 2026-09-23reddit · u/LifeInTechnicolorzreliability: named handleNot receiving incoming SMS's on hotlink prepaid while on international roaming even though line is active. Required to have minimum balance of RM38.
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