GSC website double-charges buyer for one set of movie tickets after payment page freezes

A r/malaysians buyer reports being charged twice for one set of movie tickets bought on the GSC website. After the buyer approved the TAC code, the page froze with no confirmation email, so a second booking was made and succeeded. The bank statement then showed GSC had charged for both attempts. The buyer asks the community whether the steps taken are correct and what else can be done. No GSC response, refund status, or bank dispute outcome is stated. Kept as a low-confidence consumer payment dispute, distinct from open consumer fraud topics covering different events.

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